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Viewing: PRT 512 : Sport and Entertainment Venue Management - Operations and Services

Last approved: Tue, 05 Dec 2017 09:01:27 GMT

Last edit: Mon, 04 Dec 2017 21:59:54 GMT

Formerly Known As: PRT 502


Change Type
Minor
PRT (Parks, Recreation, and Tourism Management)
512
032491
Dual-Level Course
No
Cross-listed Course
No
Sport and Entertainment Venue Management - Operations and Services
Operations and Services
College of Natural Resources
Parks, Recr & Tourism Mgmt (15PRT)
Term Offering
Fall, Spring and Summer
Offered Every Year
Spring 2018
Previously taught as Special Topics?
No
 
Course Delivery
Distance Education (DELTA)

Grading Method
Graded/Audit
3
8
Contact Hours
(Per Week)
Component TypeContact Hours
Lecture3.0
Discussion3.0
Course Attribute(s)


If your course includes any of the following competencies, check all that apply.
University Competencies

Course Is Repeatable for Credit
No
 
 
Jonathan Casper, Ph.D.
Associate Professor
full

Open when course_delivery = campus OR course_delivery = blended OR course_delivery = flip
Open when course_delivery = distance OR course_delivery = online OR course_delivery = remote
Delivery FormatPer SemesterPer SectionMultiple Sections?Comments
LEC2525NoThis is an expected enrollment for the first time taught


Is the course required or an elective for a Curriculum?
No
A thorough background on operations and services is essential for sport and entertainment venue managers. This course examines venue management by covering essential managerial functions. These include management and human resources, customer service and crowd management, managing volunteers, scheduling and booking venues, and ticket office operations.

We are requesting a minor course action to change the course number of PRT 502 to PRT 512.  This is the second in a series of two courses for the Sport & Entertainment Venue Management  Graduate Certificate program.  The first course is current numbered PRT 511.  Changing the courses numbering from 502 to 512 will make the sequencing of the two classes more intuitive for students.  


No

Is this a GEP Course?
GEP Categories

Humanities Open when gep_category = HUM
Each course in the Humanities category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

Mathematical Sciences Open when gep_category = MATH
Each course in the Mathematial Sciences category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

Natural Sciences Open when gep_category = NATSCI
Each course in the Natural Sciences category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

Social Sciences Open when gep_category = SOCSCI
Each course in the Social Sciences category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

Interdisciplinary Perspectives Open when gep_category = INTERDISC
Each course in the Interdisciplinary Perspectives category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

Visual & Performing Arts Open when gep_category = VPA
Each course in the Visual and Performing Arts category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

Health and Exercise Studies Open when gep_category = HES
Each course in the Health and Exercise Studies category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
&
 

 
 

 
 

 
 

Global Knowledge Open when gep_category = GLOBAL
Each course in the Global Knowledge category of the General Education Program will provide instruction and guidance that help students to achieve objective #1 plus at least one of objectives 2, 3, and 4:
 
 

 
 

 
Please complete at least 1 of the following student objectives.
 

 
 

 
 

 
 

 
 

 
 

US Diversity Open when gep_category = USDIV
Each course in the US Diversity category of the General Education Program will provide instruction and guidance that help students to achieve at least 2 of the following objectives:
Please complete at least 2 of the following student objectives.
 
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

Requisites and Scheduling
 
a. If seats are restricted, describe the restrictions being applied.
 

 
b. Is this restriction listed in the course catalog description for the course?
 

 
List all course pre-requisites, co-requisites, and restrictive statements (ex: Jr standing; Chemistry majors only). If none, state none.
 

 
List any discipline specific background or skills that a student is expected to have prior to taking this course. If none, state none. (ex: ability to analyze historical text; prepare a lesson plan)
 

Additional Information
Complete the following 3 questions or attach a syllabus that includes this information. If a 400-level or dual level course, a syllabus is required.
 
Title and author of any required text or publications.
 

 
Major topics to be covered and required readings including laboratory and studio topics.
 

 
List any required field trips, out of class activities, and/or guest speakers.
 

Summer salary or overload pay

The objectives of PRT 502 are to provide students will practical knowledge associated with sport & entertainment venue operations and services. This course will teach students about management of employees, customers, and volunteers. It will cover the mechanics and justification process associated with booking and scheduling venues and provide competency in ticket operations. 


Student Learning Outcomes

Describe the roles and responsibilities of a sport & entertainment venue (SEV) manager.


Identify management theory related to SEV management.


Identify professional organizations for facility & event managers


Articulate the role of customer service in facility management.


Manage volunteers for events.


Establish staffing needs and responsibilities for an event


Identify needs of the participants before, during, and after the event


Recognize policies and procedures related to scheduling and booking venues.


Describe the duties associated with ticketing and operate a ticket office


Evaluation MethodWeighting/Points for EachDetails
Multiple exams30There will be two timed exams (15 points each) via Moodle. These will be based on lecture/reading material. The first will be due the last day of Week 3 and second due the last day of Week 6.
Discussion25There will be five (5) required discussion forums worth 5 points each. Discussion forums are designed to facilitate asynchronous interactions about a particular thread or topic. Students enter the discussion, read the postings, add comments, and introduce new material related to the topic. The purpose of a threaded forum is to expand knowledge through the collective research and comments on the subject. All students are expected to actively participate in all Discussion forums. Participation will be graded on the quality of the postings, the use of outside resources, sharing information from agencies and/or specific programs, and contributions to new knowledge.

Project30Students will identify a venue for which to create an operations plan. This project requires students to apply all main topics contents covered over the course. This project will be due during the final week of class, but can be worked on throughout the 8-week term. An outline for going about the creation of an operations plan and examples will be provided.
Other15Students will use reservation software (free download) to learn about the mechanics and nuances of scheduling and booking SEV events. Students will make decisions of scheduling based on event types, desired dates, projected customers, and other scenarios.

mlnosbis (Tue, 21 Nov 2017 16:32:17 GMT): This is a minor action editing the course number. I have removed the previous comments from the last time this course was in the workflow (and approved).
Key: 15495