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Viewing: VMC 947 : Practice Management: Evaluating the workflow, services, and financial performance of a hospital

Last approved: Mon, 22 Feb 2016 16:48:39 GMT

Last edit: Mon, 22 Feb 2016 16:48:34 GMT

Change Type
VMC (Veterinary Medicine - CASS)
947
032256
Dual-Level Course
Cross-listed Course
No
Practice Management: Evaluating the workflow, services, and financial performance of a hospital
Practice Management
College of Veterinary Medicine
Teaching - DoCS Department (19VMC)
Term Offering
Fall and Spring
Offered Every Year
Fall 2016
Previously taught as Special Topics?
No
 
Course Delivery
Face-to-Face (On Campus)

Grading Method
Honors/Pass/Marginal/Fail
2
2
Contact Hours
(Per Week)
Component TypeContact Hours
Clinical/Clinical Rotation80
Course Attribute(s)


If your course includes any of the following competencies, check all that apply.
University Competencies

Course Is Repeatable for Credit
No
 
 
Amy Snyder
Clinical Assistant Professor
Assoc

Open when course_delivery = campus OR course_delivery = blended OR course_delivery = flip
Enrollment ComponentPer SemesterPer SectionMultiple Sections?Comments
Clinical/Clinical Rotation16YesMultiple sections possible but to be determined.
Open when course_delivery = distance OR course_delivery = online OR course_delivery = remote
Prerequisite: 4th year DVM student
Is the course required or an elective for a Curriculum?
No
The Practice Management rotation is designed for students interested in obtaining a deeper understanding of how to manage a successful veterinary practice. This experience will give students the opportunity to apply business principles learned in the classroom to real world practices. Students will use assessment tools provided to analyze veterinary practices and provide constructive feedback to practice owners. Students will be expected to interview practice owners and staff, observe practice flow and patient care, and perform an in depth financial analysis. Students will then prepare a written summary and present their findings and appropriate recommendations to the practice owner(s).

The landscape of veterinary medicine has changed dramatically in the past 20 years.  Advances in medicine and surgery, changes in client demographics, the evolution of the human-animal bond, and the expansion of corporate players in the market have irrefutably changed how veterinarians conduct business.  Additionally, rising tuition cost and years of flat wages has created increasing uncertainty among new graduates.  Many of whom owe more than double their starting salary. 


Research shows that practice owners who possess strong business acumen have some of the highest earning throughout the profession.  As such, ownership offers a path to financial stability for future veterinarians.  Yet, at the same the pathway to practice ownership has become increasingly uncertain.  


The practice management rotation will foster entrepreneurial and business knowledge by giving students an opportunity to critically evaluate real practices and give constructive feedback.  Through experiential learning students will gain in depth exposure to the business skill essential to managing a successful and profitable business.


No

Is this a GEP Course?
GEP Categories

Humanities Open when gep_category = HUM
Each course in the Humanities category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

Mathematical Sciences Open when gep_category = MATH
Each course in the Mathematial Sciences category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

Natural Sciences Open when gep_category = NATSCI
Each course in the Natural Sciences category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

Social Sciences Open when gep_category = SOCSCI
Each course in the Social Sciences category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

Interdisciplinary Perspectives Open when gep_category = INTERDISC
Each course in the Interdisciplinary Perspectives category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

Visual & Performing Arts Open when gep_category = VPA
Each course in the Visual and Performing Arts category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

Health and Exercise Studies Open when gep_category = HES
Each course in the Health and Exercise Studies category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
&
 

 
 

 
 

 
 

Global Knowledge Open when gep_category = GLOBAL
Each course in the Global Knowledge category of the General Education Program will provide instruction and guidance that help students to achieve objective #1 plus at least one of objectives 2, 3, and 4:
 
 

 
 

 
Please complete at least 1 of the following student objectives.
 

 
 

 
 

 
 

 
 

 
 

US Diversity Open when gep_category = USDIV
Each course in the US Diversity category of the General Education Program will provide instruction and guidance that help students to achieve at least 2 of the following objectives:
Please complete at least 2 of the following student objectives.
 
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

Requisites and Scheduling
 
a. If seats are restricted, describe the restrictions being applied.
 

 
b. Is this restriction listed in the course catalog description for the course?
 

 
List all course pre-requisites, co-requisites, and restrictive statements (ex: Jr standing; Chemistry majors only). If none, state none.
 

 
List any discipline specific background or skills that a student is expected to have prior to taking this course. If none, state none. (ex: ability to analyze historical text; prepare a lesson plan)
 

Additional Information
Complete the following 3 questions or attach a syllabus that includes this information. If a 400-level or dual level course, a syllabus is required.
 
Title and author of any required text or publications.
 

 
Major topics to be covered and required readings including laboratory and studio topics.
 

 
List any required field trips, out of class activities, and/or guest speakers.
 

College(s)Contact NameStatement Summary
Poole College of ManagementRichard Warr and Steve Allen over at Poole College of ManagementSteve Allen supported the class particularly as it might be beneficial for any students who take the combined DVM/MBA program. Richard Warr confirmed there would not be overlap for the courses they offer.
Existing faculty and technological resources will be utilized. Course supported by Assistant Dean of Academic Affairs at CVM.

  • Create awareness of the importance of business knowledge in veterinary practice

  • Give students the opportunity to apply analytical tools learned to "real word" situations

  • Demystify practice ownership in order to foster entrepreneurial interest

  • Expose students to the essential business skills need to manage a successful and profitable business

  • Provide students with an understanding of the daily and strategic concerns in practice ownership with an emphasis on operations, finances, marketing and human resources.


Student Learning Outcomes

Upon completion of this clinical rotations students will be able to:



  • Benchmark a practice's financial data using templates provided

  • Critically evaluate a practice's marketing and relationship building practices

  • Determine hospital valuation using templates provided

  • Determine cost of services and compare to current fees charged

  • Evaluate workflow and give constructive feedback


Evaluation MethodWeighting/Points for EachDetails
Project50Business Evaluation Report - Culminating event. Includes student observations, critical analysis and feedback for practice owners.
presentation25Students will present their observations, analysis and feedback to practice owners and staff.
Participation25Students will be expected to take an active role in the analysis and write up of each practice.
TopicTime Devoted to Each TopicActivity
Introduction and Overview of Tools1 DayStudents will be introduced to the assessment tools used during this rotation
Clinic Observation and Data Collection4 DaysStudents will conduct initial interviews with practice owner(s) and staff members aimed at assessing the needs of the practice. Then students will observe clinic operations, collect pertinent data and enter data into provided assessment tools.
Data Analysis4 DaysStudents will review all findings and formulate appropriate recommendations. Students will be expected to critically assess the health of each practice and research appropriate recommendations.
Debriefing1 DayStudents will prepare a written final report and present their findings and recommendations to the practice owner(s) and critical staff.
mlnosbis 10/2/2015: Consultation with PCOM listed above. No conflicts with their courses. No further consult is necessary.

ghodge 10/05/2015 Ready for ABGS reviewers. Comment: this is part of a two week rotation and therefore the time devoted to each topic is in days.

ABGS Reviewer comments:
-No problems with the course.
Key: 7570