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Viewing: VMC 944 : Introduction to Clinical and Professional Communcation

Last approved: Mon, 22 Feb 2016 16:47:55 GMT

Last edit: Mon, 22 Feb 2016 16:47:52 GMT

Change Type
VMC (Veterinary Medicine - CASS)
944
032255
Dual-Level Course
Cross-listed Course
No
Introduction to Clinical and Professional Communcation
Clinical Communication I
College of Veterinary Medicine
Teaching - DoCS Department (19VMC)
Term Offering
Spring Only
Offered Every Year
Spring 2016
Previously taught as Special Topics?
No
 
Course Delivery
Face-to-Face (On Campus)

Grading Method
Letter Grade Only
1
13
Contact Hours
(Per Week)
Component TypeContact Hours
Lecture and Lab2
Course Attribute(s)


If your course includes any of the following competencies, check all that apply.
University Competencies

Course Is Repeatable for Credit
No
 
 
April A. Kedrowicz
Assistant Professor
Assoc

Open when course_delivery = campus OR course_delivery = blended OR course_delivery = flip
Enrollment ComponentPer SemesterPer SectionMultiple Sections?Comments
Lecture and Lab100100NoNA
Open when course_delivery = distance OR course_delivery = online OR course_delivery = remote
Corequisite: Current enrollment in DVM program
Is the course required or an elective for a Curriculum?
No
The ability to communicate with clients is important to successful veterinary practice. The focus of this course is to explore how to effectively communicate with clients in a clinical context. Students will develop verbal and nonverbal communication skills, an understanding of relationship-centered care, management of client interactions, getting informed consent, and communicating complex information. Examples and cases from veterinary medicine will guide application of clinical communication in context.

Client communication skills are essential for professional veterinary success. This course prepares students to communicate with clients during routine veterinary visits. This course teaches students (1) about effective verbal and nonverbal communication during client interactions, (2) about relationship centered care, (3) how cultural diversity impacts communication in professional veterinary settings, (4) how to get informed consent, (5) how to communicate complex information, and (6) how to evaluate one’s own performance and set goals for future experiences. The material in this course will prepare students for interacting with clients during their fourth year rotations and in their professional career. This course is the second in a four-course sequence designed to enhance DVM professional skills training. 


No

Is this a GEP Course?
GEP Categories

Humanities Open when gep_category = HUM
Each course in the Humanities category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

Mathematical Sciences Open when gep_category = MATH
Each course in the Mathematial Sciences category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

Natural Sciences Open when gep_category = NATSCI
Each course in the Natural Sciences category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

Social Sciences Open when gep_category = SOCSCI
Each course in the Social Sciences category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

Interdisciplinary Perspectives Open when gep_category = INTERDISC
Each course in the Interdisciplinary Perspectives category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

Visual & Performing Arts Open when gep_category = VPA
Each course in the Visual and Performing Arts category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

Health and Exercise Studies Open when gep_category = HES
Each course in the Health and Exercise Studies category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
&
 

 
 

 
 

 
 

Global Knowledge Open when gep_category = GLOBAL
Each course in the Global Knowledge category of the General Education Program will provide instruction and guidance that help students to achieve objective #1 plus at least one of objectives 2, 3, and 4:
 
 

 
 

 
Please complete at least 1 of the following student objectives.
 

 
 

 
 

 
 

 
 

 
 

US Diversity Open when gep_category = USDIV
Each course in the US Diversity category of the General Education Program will provide instruction and guidance that help students to achieve at least 2 of the following objectives:
Please complete at least 2 of the following student objectives.
 
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

Requisites and Scheduling
 
a. If seats are restricted, describe the restrictions being applied.
 

 
b. Is this restriction listed in the course catalog description for the course?
 

 
List all course pre-requisites, co-requisites, and restrictive statements (ex: Jr standing; Chemistry majors only). If none, state none.
 

 
List any discipline specific background or skills that a student is expected to have prior to taking this course. If none, state none. (ex: ability to analyze historical text; prepare a lesson plan)
 

Additional Information
Complete the following 3 questions or attach a syllabus that includes this information. If a 400-level or dual level course, a syllabus is required.
 
Title and author of any required text or publications.
 

 
Major topics to be covered and required readings including laboratory and studio topics.
 

 
List any required field trips, out of class activities, and/or guest speakers.
 

College(s)Contact NameStatement Summary
College of Humanities and Social SciencesKenneth ZagackiHi April - I've checked this out and I don't see any conflicts with our existing courses. So I wish you luck with the implementation of this new course.

Ken Zagacki
Professor and Head
Department of Communication
NC State
This course will require the use of standardized clients for the two simulated client experiences to be supported by the Office of Academic Affairs.

Course Objectives:


1) Prepare students to communicate with clients during routine veterinary visits.


2) Teach students effective verbal and nonverbal communication.


3) Provide opportunities for students to reflect on and evaluate their communication skills. 


Student Learning Outcomes
By the end of the course, the students will be able to:

1. Take a history by applying the four core communication skills.


2. Demonstrate knowledge of cultural differences impacting client communication.


3. Secure informed consent from a client.


4. Reflect on their communication.


5. Write client educational materials.


Evaluation MethodWeighting/Points for EachDetails
Written Assignment60%Students will complete two personal reflections (20%), two video evaluations (20%), and one client educational handout (20%).
Participation40%Students will complete class exercises including role play, simulated client experiences, and case analyses.
TopicTime Devoted to Each TopicActivity
Relationship centered care2 hoursMini-lecture, video case analysis, personal reflection
Managing client interactions2 hoursMini-lecture, structure of the client encounter, taking a history, introduce Calgary-Cambridge Guide, class role play
Herd health encounters and client communication lab2 hoursOnline lecture on heard health encounters for half the class while other half completes Communication Lab 1 - role play. This class repeats during week 4 to cycle all 100 students through the lab.
Cross cultural communication2 hoursHuman-animal bond across cultures, bias and stereotyping, communication rules, case analysis, and role play
Wellness visits2 hoursCommunication value and importance of wellness, communicating around sensitive issues, case analysis
Getting informed consent and client communication lab2 hoursLecture and activity on getting informed consent, client education, and client enlistment for half the class while the other half completes Communication lab 2 - simulated client encounter. This class repeats during week 8 to cycle all 100 students through the lab.
Communicating complex information2 hoursAudience-focused messages, written communication, developing client educational materials
Panel: Communication for common situations2 hoursConnecting with clients, veterinarian panel question and answer session
mlnosbis 10/2/2015: Consultation with COM listed above. Does not conflict/overlap with any courses, so no additional consult necessary.

ghodge 19/05/2015 ready for ABGS reviewers.

ABGS Reviewer comments:
-Note 13 weeks, no 15. This is standard for DVM courses.
-No problems with the course.
kenuss (Fri, 30 Oct 2015 18:30:13 GMT): Communication in Long Title is misspelled. Please update before adding to catalog.
Key: 7635