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Viewing: VMC 913 : Advanced Clinical and Professional Communication

Last approved: Fri, 24 Jun 2016 11:56:10 GMT

Last edit: Fri, 24 Jun 2016 11:56:10 GMT

Change Type
Major
VMC (Veterinary Medicine - CASS)
913
023964
Dual-Level Course
Cross-listed Course
No
Advanced Clinical and Professional Communication
Clinical Communication II
College of Veterinary Medicine
Teaching - DoCS Department (19VMC)
Term Offering
Fall Only
Offered Every Year
Fall 2016
Previously taught as Special Topics?
No
 
Course Delivery
Face-to-Face (On Campus)

Grading Method
Letter Grade Only
1
13
Contact Hours
(Per Week)
Component TypeContact Hours
Lecture and Lab2
Course Attribute(s)


If your course includes any of the following competencies, check all that apply.
University Competencies

Course Is Repeatable for Credit
Yes
99
 
 
99
April A. Kedrowicz
Assistant Professor
Assoc

Open when course_delivery = campus OR course_delivery = blended OR course_delivery = flip
Enrollment ComponentPer SemesterPer SectionMultiple Sections?Comments
Lecture and Lab1105NoOne section with likely 100 students.
Open when course_delivery = distance OR course_delivery = online OR course_delivery = remote
Prerequisite: 3rd year DVM student
Is the course required or an elective for a Curriculum?
No
The ability to communicate with clients is important to successful veterinary practice. This course explores how to effectively communicate with clients in a clinical context during problem appointments. Students will develop verbal and nonverbal communication skills and an understanding of how to manage difficult client interactions including 1) communicating about money, 2) communicating during adverse events, and 3) communicating during euthanasia. Examples and cases from veterinary medicine and simulated client interactions will guide application of clinical communication in context.

The DVM program completed a major curricular review and this course is intended to fill an identified gap in professional skills. Client communication skills are essential for professional veterinary success. This course prepares students to communicate with clients during challenging situations and problem appointments. The material in this course will prepare students for interacting with clients during their fourth year rotations and in their professional career. This course is the third in a four-course sequence designed to enhance DVM professional skills training. 


No

Is this a GEP Course?
GEP Categories

Humanities Open when gep_category = HUM
Each course in the Humanities category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

Mathematical Sciences Open when gep_category = MATH
Each course in the Mathematial Sciences category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

Natural Sciences Open when gep_category = NATSCI
Each course in the Natural Sciences category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

Social Sciences Open when gep_category = SOCSCI
Each course in the Social Sciences category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

Interdisciplinary Perspectives Open when gep_category = INTERDISC
Each course in the Interdisciplinary Perspectives category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

Visual & Performing Arts Open when gep_category = VPA
Each course in the Visual and Performing Arts category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
 

 
 

Health and Exercise Studies Open when gep_category = HES
Each course in the Health and Exercise Studies category of the General Education Program will provide instruction and guidance that help students to:
 
 

 
 

 
 

 
 

 
&
 

 
 

 
 

 
 

Global Knowledge Open when gep_category = GLOBAL
Each course in the Global Knowledge category of the General Education Program will provide instruction and guidance that help students to achieve objective #1 plus at least one of objectives 2, 3, and 4:
 
 

 
 

 
Please complete at least 1 of the following student objectives.
 

 
 

 
 

 
 

 
 

 
 

US Diversity Open when gep_category = USDIV
Each course in the US Diversity category of the General Education Program will provide instruction and guidance that help students to achieve at least 2 of the following objectives:
Please complete at least 2 of the following student objectives.
 
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

Requisites and Scheduling
 
a. If seats are restricted, describe the restrictions being applied.
 

 
b. Is this restriction listed in the course catalog description for the course?
 

 
List all course pre-requisites, co-requisites, and restrictive statements (ex: Jr standing; Chemistry majors only). If none, state none.
 

 
List any discipline specific background or skills that a student is expected to have prior to taking this course. If none, state none. (ex: ability to analyze historical text; prepare a lesson plan)
 

Additional Information
Complete the following 3 questions or attach a syllabus that includes this information. If a 400-level or dual level course, a syllabus is required.
 
Title and author of any required text or publications.
 

 
Major topics to be covered and required readings including laboratory and studio topics.
 

 
List any required field trips, out of class activities, and/or guest speakers.
 

College(s)Contact NameStatement Summary
College of Humanities and Social SciencesKenneth ZagackiPrevious consultation with Kenneth Zagacki indicated no conflicts with their existing courses.
This course will require the use of standardized clients for the two simulated client experiences to be supported by the Office of Academic Affairs. No other additional resources required.

This course explores how to effectively communicate with clients in a clinical context during problem appointments. Students will enhance their communication competence through verbal and nonverbal skill development. Specifically, we will discuss how to manage difficult client interactions, how cultural diversity impacts communication and decision making, how to communicate about money, how to communicate during adverse events, and how to engage in a discussion about euthanasia. Examples and cases from veterinary medicine and simulated client interactions will guide application of clinical communication in context.


Student Learning Outcomes

Upon completion of this course, students will be able to:



  1. Manage difficult, emotional conversations during simulated veterinary clinical encounters

  2. Communicate competently about professional fees during simulated veterinary clinical encounters

  3. Communicate competently with simulated clients during an adverse medical event

  4. Demonstrate clinical empathy while facilitating a conversation about euthanasia with a simulated client


Evaluation MethodWeighting/Points for EachDetails
Participation20%Simulated client interactions 2 at 10% each
Short Paper30%Written client correspondence 2 at 15% each
Short Paper40%Video self-assessment 2 at 20% each
Participation10%Group feedback session 2 at 5% each
TopicTime Devoted to Each TopicActivity
Navigating difficult client interactions1 classLecture/discussion
Communicating about professional fees1 classLecture/discussion
Communicating about adverse events1 classLecture/discussion
Simulated client interaction 14 classesSimulated client interaction
Group feedback session
Self-assessment
Written follow-up
Communicating about euthanasia1 classLecture/discussion
Simulated client interaction 24 classesSimulated client interaction
Group feedback session
Self-assessment
Written follow-up
Course wrap-up1 classDiscussion
Spoke with Melissa Nosbisch. We want to use VMC 956 (956 is inactive, but system won't allow it be used). Using 913 as a temporary placeholder. Melissa investigating how to get 956 available again. Please use 956 once available. NOTE: Will fully approve under 913, then copy full information to 956 (mlnosbis 3/15/16)

mlnosbis 3/15/2016: See consultation notes above. No further consultation needed.

ghodge 3/16/2016 Ready for ABGS reviewers.

ABGS Reviewers:
-No issues
Key: 9181